BPO · RPO · Customer Experience
We power theoperations behindgreat businesses.
Techtwins Infoservices is an inbound and outbound business process outsourcing provider. We combine unrivaled expertise across industries with fresh approaches to strategy — delivering the right BPO and RPO so your operations perform, and your customers stay.
Five integrated service lines — engineered to run your customer operations, fill your teams with the right people, and keep your back office flawless.
Every engagement follows the same disciplined arc — understand deeply, deploy carefully, then optimize relentlessly. No black boxes, no surprises.
Discover & Define
We start by understanding your business, not by selling seats. Deep-dive discovery maps your goals, workflows, quality standards and the exact outcomes that will define success.
Design & Deploy
A tailored operating model — team structure, tooling, SLAs and quality frameworks — designed for your requirements and deployed as a controlled, measurable pilot.
Deliver & Optimize
Once quality is proven, we scale. Weekly calibration, transparent reporting and continuous improvement keep performance climbing long after go-live.
We believe customer experience is the key to lasting value — for your business and your customers. Here is what that belief looks like in practice.
Outcome-Priced Engagements
We price against the results you need — hires made, tickets resolved, leads converted — not the hours we bill. Our incentives are your incentives.
Speed Without Shortcuts
Pilot teams live in weeks, not quarters. Phased ramps and parallel runs mean you get speed and proof, never one at the expense of the other.
Radical Transparency
Live dashboards, recorded interactions and weekly reviews. You see exactly what we see — the wins and the misses — in real time.
Fresh Strategic Thinking
We bring new approaches to strategy and operational performance, not a photocopy of last decade's outsourcing playbook.
Built to Scale
From a two-person pilot to a multi-shift, multi-location operation — the quality framework scales with you, not against you.
One Integrated Platform
BPO, RPO and CX under one roof means one partner, one quality bar and zero finger-pointing between vendors.
Industries we serve
We measure ourselves by the outcomes our clients talk about — not the ones we put on slides.
“Techtwins rebuilt our entire customer support operation in six weeks. CSAT went from 71% to 93%, and for the first time we have complete visibility into every interaction.”
The things prospective clients ask us most — answered plainly. Anything else, we're one message away.
We provide inbound and outbound business process outsourcing (customer support, technical helpdesk, telesales, lead generation), recruitment process outsourcing (RPO), omnichannel customer experience management, and back-office data operations — for both local and multinational clients.
Tell us where your operations hurt — support quality, hiring speed, back-office accuracy — and get a tailored proposal within one week.